Quality Control
Focus on quality can greatly influence India's future as a nation: Piyush Goyal
New Delhi/IBNS: Access to high-quality goods and services is the top concern of the consumers and consumer satisfaction can only be obtained when this intrinsic need is met, Union Minister Piyush Goyal said on Wednesday.
During the Inaugural Address at the 44th ISO COPOLCO Plenary in New Delhi today, the Union Consumer Affairs Minister said India can greatly influence its future as a nation by focusing on quality.
“Quality is what today's customers are demanding and there can be no issue more important to consumers than quality,” he said.
He underscored that consumer rights, safety and satisfaction are all dependent on the quality and extremely important in the highly globalised and technology-aided world.
The minister said that India today is the 5th largest economy in the world and in the next few years, India is poised to become the 3rd largest economy.
“India is a 'bright spot' under the leadership of Prime Minister Narendra Modi, which is recognised by the world leaders and the multilateral institutions and almost every developed country wants to trade with India,” Goyal stated.
He maintained that consumer protection is an integral part of governance.
The minister said that issues of affordability, practicality and complementarity are also important in making policies for consumer protection.
The Department of Consumer Affairs and Bureau of Indian Standards (BIS) can play a game-changing role in making India achieve greater heights in terms of quality control, he said.
Goyal said that quality and consumers will play a crucial role in shaping the markets and driving economic growth.
He said that businesses must reflect on the demands of the time and expectations of the customers.
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