Infosys Finacle e-banking rated 'Best-in-Class' for customer experience

In the report titled “Online Banking Technology Analysis1”, CEB Tower Group analysts quantitatively ranked Online Banking solutions from global vendors across 21 attributes.

Online banking is a key area in which retail banks are making investments. In a survey2 conducted by CEB Tower Group analysts, 67 percent of retail banking executives surveyed said that their banks are making strategic investments in the online channel.

With its comprehensive multi-channel capabilities, Infosys Finacle e-banking helps banks keep up with changing customer preferences and demands. The solution is currently deployed in over 52 countries.

Referring to Infosys, CEB Tower Group research director Jason Malo, commented: “Finacle e-Banking is a mature product which scored well across all of our evaluation categories. Their digital bank offerings provide a high level of customization for consumers as well as bank administrators and the ability to integrate with multiple third-parties makes them an attractive market solution.”

Michael Reh, Senior Vice President and Global Head of Infosys Finacle: “Digital channels are a top priority and strategic investment area for banks today. With our industry-leading e-Banking solution, we are well positioned to partner with banks to harness the unique capabilities of digital channels and deliver a truly multichannel experience. This recognition further underpins our commitment to help banks keep pace with evolving customer expectations and delight them with superior services.”