Nucleus software announces FinnOne Go Live at Bank of Queensland

To power its ongoing transformation program, BOQ said it has selected Nucleus Software’s FinnOne for its home and personal lending markets. 

With FinnOne, Nucleus Software is helping BOQ to increase its business agility and become paperless. FinnOne is revolutionizing multi-channel retail loan processing at the Bank across the front and middle offices.  The advanced solution is also reducing process complexity in a range of ways, including replacing inflexible, hard copy rules with sophisticated, automated credit policies and process checklists. FinnOne will enable BOQ to get closer to its customers and help to speed up its “Time to Yes”.

“Nucleus Software is a key partner and is assisting us in digitizing our home and personal lending operations. Their global expertise is helping us to achieve our vision of having a Bank that is much closer to our customers, and is assisting us to develop digital capabilities that will eventually allow our customers to transact anytime anywhere. FinnOne will streamline the Bank’s retail loan operations as well as make us more nimble, providing us with the ability to introduce innovative, tailor-made products and customer-oriented services to meet the growing demands of our customers. Nucleus Software is at the centre of our mission to create Australia’s most loved Bank”, Jon Sutton, Chief Executive Officer, BOQ said.

Commenting on the successful launch, Vishnu R. Dusad, Chief Executive Officer, Nucleus Software said, “The collaboration with BOQ is significant in two ways – it is FinnOne’s first customer in Australia and it further demonstrates our global expertise in lending. With more than 150 customers across the globe, we are delighted to welcome BOQ to our growing family. BOQ is on a major digitization drive in order to deliver par excellence customer experience and satisfaction. I am happy to see the confidence that they have placed in our advanced and functionally rich solution. I know that our three decades of expertise will help BOQ meet its business objectives, deliver better service to its customers and drive higher business value. I am confident that this partnership with one of Australia’s leading challenger Banks will bring greater levels of customer satisfaction and I know that it will help to prove that it is possible to love a bank.”

He further added, “Australia is an important market for us and in line with this ongoing commitment, we have also established our regional headquarters covering sales, professional services and support in Sydney.”