Tata Power goes digital; introduces a universal Mobile App for all stakeholders , consumers in Mumbai & Delhi

The Tata Power Mobile App is specially designed to be an exclusive platform to help customers and other stakeholders to connect and directly engage with the company.

The app is aimed at fostering high-level of customer engagement and provide a user-friendly experience to all its stakeholders. Tata Power has always been a pioneer in providing improved services by continuously capitalizing on new and improved technologies. In line with its commitment to lighting up lives, the company has been focusing on improving the overall stakeholder experience and ease of accessibility for better services for its consumers primarily.

Tata Power’s universal mobile app has been developed using one of the most robust SAP platform – MCFU, which provides real time integration of the app with its enterprise systems.

It also positions Tata Power as the first utility in the Global Power Sector to do so. Leveraging the expertise of SAP and in-depth consumer behavior analysis, the application is crafted with almost all the features that makes it a one stop solution to all consumer requirements.

Commenting on the launch, Anil Sardana, Chief Executive Officer and Managing Director, Tata Power said, “As we are increasingly using smartphones to simplify our lives, and the all-new Tata Power app will prove to be a great addition to improve our overall stakeholder experience. Introduction of the Tata Power app will provide benefits to the customers by giving them access to information, troubleshoot, get bill statements and even make payments on the move. Additionally, it will help us to tailor our offerings to customers, basis their usage and we are committed to provide best in class customer service to them. We wish to remain a relevant part in India’s growth strategy, and reach new heights through constant innovation, and excellent services.”

“Rapid technological advancement and increased penetration of smart phones have raised expectations from utility consumers to deliver more services on mobile.” said Deb Deep Sengupta, Managing Director, SAP Indian Subcontinent “Multichannel Foundation for Utilities’ our mobile app is equipped for all self-service processes like account information, consumption details, bill payments, outage information and much more. I extend my congratulations to Tata Power in their continued endeavor to provide the best services to their consumers.”