TCS recognized as leader by HfS Research in retail BPO
The HfS Blueprint identifies several key differenciators between service providers, placed in the “Winner’s Circle” for their demonstrated excellence in execution and innovation.
From an execution perspective, these providers have developed strong client relationships and real-world delivery solutions and are flexible in meeting clients’ needs.
Innovation represents providers’ strong vision, plans to invest in future capabilities and the ability to leverage external drivers to increase value for their clients.
The report highlights TCS’ large footprint in digital content management, promotion management and search engine optimization, in addition toTCS’ ability to help retailers grow and integrate their ecommerce business along with brick and mortar opperations.
The report also cites TCS’ technology, ecommerce, retail domain expertise, and industry thought leadership in serviing its expansive retail clientele.
“We are proud to be recognized in the HfS’Winner's Circle’ for helping retailers around the world meet their strategic business objectives of growth, agility and efficiencies,” said Abid Ali Neemuchwala, Global Head of Business Process Services at TCS.
“Our strategic investments in building domain expertise, retail analytics offerings, technology accelerators, and platforms has created value for customers globally,” he said.
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